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Principles of Verbal De-Escalation
1. Listen well and Stay calm
2. Deflect and Redirect insults
3. Paraphrase - Let me see if I understand you. You're (feeling) because of (reason)?
4. Provide Options - Ask, Explain Context, Appeal to self interest
Always using:
Tactical language - If it feels good, don't say it
Tactical Tone - Unsaid but expressed
Project Empathy - The moment you stop thinking like them, you become ineffective
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