Martial Arts Bedford Heights Ohio

1.  Listen well and Stay calm

2.  Deflect and Redirect insults

3.  Paraphrase - Let me see if I understand you.  You're (feeling) because of (reason)?  

4.  Provide Options - Ask, Explain Context, Appeal to self interest

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Always using:

Tactical language - If it feels good, don't say it

Tactical Tone - Unsaid but expressed

Project Empathy - The moment you stop thinking like them, you become ineffective